Terms of Service | Varyan Soft

These terms apply when you use varyan.com, chat or talk with Lexi, our AI assistant, call our phone lines, or receive texts or emails from us (together, the “Services”). The Services are provided by Varyan Soft LLC, a Texas limited liability company based in Houston (“Varyan Soft”, “we”, “us”). By using the Services you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use the Services. You must be at least 18 to use the Services or to agree to receive texts.

1. What the Services are

The Services give information about Varyan Soft’s consulting, security and software work and let you ask questions, book a consultation, leave a message or reach our team. Information on the site and from Lexi is general. It isn’t legal, financial, tax or professional advice for your situation, and it isn’t a promise of any result.

A consultation is a conversation, not an engagement. We only do work for you under a separate written agreement signed by both sides, and that agreement, not these terms, governs the work. Prices, timelines and product availability on the site are estimates and can change; products show their real status, such as Coming soon or In development.

2. Lexi, our AI assistant

Lexi is an AI system, not a person. It can make mistakes, misunderstand you or give incomplete answers. Please confirm anything important with our team.
Don’t share passwords, payment card numbers, government ID numbers or health information with Lexi.
If you’re dealing with an emergency, a crime in progress or a threat to anyone’s safety, contact 911 or local law enforcement. Lexi can take an urgent message for our team but can’t respond to emergencies.
Lexi may ask you to confirm who you are, for example with a one-time code or by tapping the number Lexi says in a message from us, before it shares or changes information on record. This protects you.
Lexi may answer in your language. Our texts, emails and agreements are in English.

3. Phone calls

Calls to our phone lines are answered by Lexi and are recorded and transcribed, and Lexi says so at the start of the call. By staying on the line you agree to the recording. Once you’re connected to a person, or when a member of our team calls you back, that part of the call isn’t recorded unless we tell you at the start. During business hours Lexi can connect you to a member of our team; outside business hours it takes a message. When we call you back, a person places the call. We don’t make automated or prerecorded marketing calls.

4. Text messages

Program: Varyan Soft appointment and verification texts.
What we send: SMS, MMS and RCS messages, which may show our verified name, logo and buttons: one-time verification codes, messages asking you to confirm it’s you while you’re on a call with us, the details of your consultation, a calendar invite and our contact card, appointment reminders, and replies to messages you send us. We never send marketing texts. One-time codes may come from a different number and are sent only when you ask for one.
How you opt in: by asking Lexi or our team for a text during a call or chat, or by agreeing when Lexi asks whether to text you a reminder. Consent isn’t a condition of buying anything.
How often: message frequency varies with your requests (usually one to three messages per booking).
Cost: message and data rates may apply.
Stop: reply STOP (or QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPTOUT or STOPALL) to stop all texts from us. You can also tell Lexi or email us. We honor opt-outs promptly, within 10 business days at most. You’ll get one message confirming you’re unsubscribed.
Help: reply HELP, or email hello@varyan.com.
Replies: you can reply CONFIRM or RESCHEDULE to a reminder; other replies go to our team.
Carriers: mobile carriers aren’t liable for delayed or undelivered messages.
Privacy: see our Privacy Policy. We don’t share your mobile number or text consent with anyone for marketing.

5. Email codes and messages

If your phone number can’t receive texts, we may email a one-time code to the address we have on file instead. We send only transactional emails about your request; if we ever send newsletters, they’ll include a way to unsubscribe.

6. Bookings

Consultations booked through Lexi or the site are held for you at the time confirmed. If you need to move or cancel, call us, reply RESCHEDULE to a reminder, or email us. We may reschedule if something unexpected comes up, and we’ll tell you as soon as we can.

7. Using the Services fairly

You agree not to:

use the Services for anything unlawful, harmful, fraudulent or deceptive;
impersonate anyone, use someone else’s phone number or caller ID, or try to get information about another person;
try to trick, manipulate or extract instructions or data from Lexi, or test our systems for weaknesses without our written permission;
overload, scrape, automate or interfere with the Services, or get around their limits;
send spam, malware or abusive messages.

We may limit, block or end access to the Services for anyone who breaks these rules.

8. What you send us

You keep ownership of what you send us. You give us permission to use it to answer you, provide the Services and improve them, as described in our Privacy Policy. Please send only information you have the right to share.

9. Our content

The site, its text, design, graphics, code and the Varyan Soft and Lexi names and marks belong to Varyan Soft or its licensors. You may view and share pages for your own non-commercial use. Anything else needs our written permission.

10. Other services and links

The Services rely on providers such as our phone, messaging, hosting and AI providers, and the site links to other websites. We’re not responsible for other websites or for services we don’t control.

11. Disclaimers

The Services are provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don’t promise that the Services will be uninterrupted, error-free or secure, or that Lexi’s answers will be correct.

12. Limits on our liability

To the extent the law allows, Varyan Soft won’t be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or business, arising from your use of the Services. Our total liability for any claim about the Services is limited to one hundred US dollars. These limits don’t apply where the law doesn’t allow them, and they don’t limit what a signed engagement agreement provides.

13. Your responsibility

To the extent the law allows, you agree to defend and hold Varyan Soft harmless from claims arising from your misuse of the Services or your breach of these terms.

14. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute about the Services will be brought only in the state or federal courts located in Harris County, Texas, and you and we agree to the jurisdiction of those courts. Before filing a claim, please email us so we can try to resolve it informally.

15. Changes

We may update these terms. We’ll post the new version here and update the date at the top. If a change is significant, we’ll say so on this page before it takes effect. Using the Services after a change means you accept the new terms.

16. General

If any part of these terms can’t be enforced, the rest still applies. Not enforcing a term isn’t a waiver. You may not transfer your rights under these terms; we may transfer ours as part of a merger, sale or reorganization. These terms and our Privacy Policy are the whole agreement between you and us about the Services, except where a signed agreement says otherwise.

17. Contact

Varyan Soft LLC · Houston, Texas · hello@varyan.com

The terms, in plain words.